"The Physical World is elegant in design, predictable in action, and fixed in purpose. The social world, the world we have made, is vastly inelegant, unpredictable, and unfixed. Made of ambiguity and ambivalence, contradiction and conflict, it is a clown in the temple. It can change as you look at it. Sometimes, it changes because you are looking at it. It requires alertness, curiosity, impatience, courage, and skepticism."


Bennis W. Why Leaders Can't Lead: The Unconscious Conspiracy Continues.
San Francisco, 1990.